1. If you have any concerns about your order,Please contact Customer Service by submitting a ticket on our site with 5 days since you receive the item and and return to us within 30 days from the delivery date for exchange or refund. We will reply within 1 business days (public holidays not included).Your patience will be highly appreciated.

2. When receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Once you packed the return package,please contact with the post office to return,then you get the return information, please inform us the return tracking number. We will track it timely.

4. After we receive your return package. We'll issue the refund to your payment account within 5 business days,if not,please remind us. Once your refund has been issued, you will receive a confirmation email.
We are regretfully to tell that there is no discount that can be offered ,as the unit price marked for each item has been the most reasonable one. And the only solution is to cancel the order. You need to contact our customer support (tmazateam@tmaza.com) for the cancellation at your earliest convenience.
Unfortunately, the order cannot be amended once it is accepted.

And the only solution is to cancel the order. You need to contact our customer support (tmazateam@tmaza.com) for the cancellation at your earliest convenience.
Regretfully, the shipping address cannot be changed as the order will be submitted to our fulfillment center shipping system directly at the same time when you completed order. You need to contact our customer support (tmazateam@tmaza.com) for the cancellation at your earliest convenience.
You need to contact our customer support (tmazateam@tmaza.com) to cancel the order before shipment.

We cannot cancel the order that is in our fulfillment center ready to ship, either cancel the order that is in transit.
You are going to receive an email which contains the tracking information once the item is shipped out.If there is no email available after 3-5 working days , you may need to check your spam box or contact our customer support for assistance. Please mention your correct order ID in the email.
It will take 3-5 working days to receive your order as long as the item ordered is available in stock. If the item ran out of stock before shipment, you are going to receive an email informing of the cancellation, refund status and restocking date.
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We like to sending gifts to others as much as we love receiving them. However, if you are shipping to another address which is not your billing address, your order may be delayed.
There is a size guide and fit tips on detail pages. For a specific size query, please contact our Customer Service via the chat message or email (tmazateam@tmaza.com). Please mention the full product tittle in the email so that we could better assist. If the shoes can not fit for you, please be rest assured you can return it within the return period for refund or exchange.Please refer to our Return Policy.
There is a quality warranty for the shoes purchased from tmazashoes.com. If there is any quality issue on the shoes within 3-6 months, please take some pictures together with your correct ID and write to our customer support (tmazateam@tmaza.com). The compensation will be made upon the severity of the quality issue.
If you have received the faulty product, please do not worry about it, we will be responsible to it. You could write to us with the correct order ID together with some pictures to show the defective parts of the shoes. Further actions will be taken upon receipt of the pictures. To avoid further inconvenience, please do contact us before starting the return.
Once your return had received and inspected by our return department, the refund will be issued and the refund will take up to 5 business days to be shown in your account.
When it happens, please take some pictures of the shoes received together with the white label at the side of the shoe box where it shows the style, size and color to our customer support (tmazateam@tmaza.com). Further actions will be made immediately upon receive those pictures.
If the shoes received can not fit,please kindly write to our customer support (tmazateam@tmaza.com) to apply for the return. Refund will be issued after the shoes received and inspected by our team. You could place a new order for the correct size if you need.
When this problem happens , please try to refresh your browser as it has something to do with the network status. You could also check if your browser has blocked PayPal. If it still does not work, please contact our customer support (tmazateam@tmaza.com) for assistance.
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